Frequently asked

Answers, plainly.

Anything we've missed? Our team in Wetherby is a message away — we usually reply within a working day.

Carlton Living is a curated home and lifestyle marketplace bringing together carefully selected independent British makers alongside our own collection — under one trusted name and one checkout.

Each product is sold by either Carlton Living or an invited partner brand. You can shop pieces from multiple sellers, add them all to one basket, and check out once. Each maker fulfils and ships their own orders.

This is not an open marketplace. Every brand is personally invited by Carlton Living to ensure the collection stays premium, considered and on-brand.

Shipping is calculated automatically at checkout when your order contains items from more than one maker. Each seller ships their own products directly to you, often within a few working days.

We accept returns on most items within 30 days of delivery, provided they are unused and in original packaging. Specific returns information is shown on each product page.

Complimentary gift notes are available at checkout. Gift cards are coming soon — join our list to hear when they launch.

We love hearing from independent British makers. Head to our trade page and tell us about your brand — we review new partners on a rolling basis.